Dan Roberts

Unleashing the Power of IT (eBook, ePUB)

Bringing People, Business, and Technology Together

• Format: ePub

Produktbeschreibung

Timely guidance for transforming IT into a strategic business partner Today's leaders are expected to reduce costs, increase productivity, drive innovation and help the business identify and pursue new business opportunities. Successful IT leaders will be the ones that become strategic business partners and decision influencers in their organizations. Unleashing the Power of IT describes in actionable detail, the new mindset, core skill set, and interpersonal tool set that are necessary for IT leaders to thrive in today's increasingly complex challenging business environment. * Provides tangible, hard-hitting, real-world strategies, techniques and approaches that will immediately transform your IT workforce and culture * Includes Top Ten lists of tips and techniques, proven frameworks and practical guidance to help you launch and sustain your IT culture change and professional development initiatives * Addresses how to build a client-focused IT culture; move your organization from order takers to trusted business partners, market IT's value, lead change with confidence, manage projects and vendor relationships A special feature of this book includes a chapter profiling several world-class organizations that have implemented the principles in this book. Learn about the culture change challenges they overcame and benefit from their best practices and successes.

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Produktdetails

• Verlag: John Wiley & Sons
• Seitenzahl: 288
• Erscheinungstermin: 6. April 2011
• Englisch
• ISBN-13: 9781118044506
• Artikelnr.: 37487020

Autorenporträt

Dan Roberts is President and CEO of Ouellette & Associates Consulting, Inc., the IT leadership and professional development company known globally for developing the "human side" of the IT equation. Drawing on more than twenty-five years of industry experience, and based on their work helping more than 3,000 IT organizations transform their workforces and cultures, Roberts and his team share a road map for succeeding in today's increasingly complex, ever-changing business environment. Roberts has contributed to several books and published numerous articles in leading industry journals on topics relating to IT transformation and preparing IT for the future. To learn more, visit www.ouellette-online.com. OUELLETTE & ASSOCIATES CONSULTING, INC., has worked with more than 3,000 IT and shared service organizations since its founding in 1984 and is the leading provider of IT professional development and project management training, focusing on the "human side of technology." Unleashing the Power of IT: Bringing People, Business, and Technology Together has been years in the making and is based on this extensive real-world experience.

Inhaltsangabe

FOREWORD ix PREFACE xiii ACKNOWLEDGMENTS xvii ABOUT THE CONTRIBUTING
AUTHORS xix CHAPTER 1 Creating Your Twenty-First-Century Workforce and
Culture 1 Core Skills for Success 2 Assess Your Core Competencies 3 Who
Will Benefit Most? 4 Getting the Most out of This Book 5 CHAPTER 2
Transforming Your IT Team 7 How to Make This Transition: Learn to Think
Differently 10 Five Critical Success Factors That Enable IT Organizational
Excellence 14 Conclusion 21 CHAPTER 3 Driving Change with Intent 23
Defining Terms 24 The Components of Change 25 Achieving Commitment Is
Essential for Sustaining Change 25 Change Takes a Community 28 Clarity
Precedes Activity 31 Messaging the Change 34 Conclusion 36 CHAPTER 4
Building a Client-Focused IT Culture 39 What Good Service Looks Like 41
Service Skills for a New Mind-Set 43 Strategies for Developing a Service
Mentality 50 Conclusion 53 CHAPTER 5 Evolving into the Role of Consultant
55 What Is the Consultant's Role? 57 Why Do I Need to Become More
Consultative? 59 Learning to Change Hats: The Four Roles of IT 60 How Do I
Become a Consultant? 61 How Difficult Can This Be? 67 Conclusion 68 CHAPTER
6 Negotiating: Getting What You Want without Damaging the Relationship 71
Position versus Interest Negotiations 72 Three Steps and Three Key Factors
74 Applying the Key Factors to the Second Step: Information Exchange 80 The
Final Step: Now Comes the Bargaining 81 Conclusion 82 CHAPTER 7 Sharpening
Your Political Savvy 85 Picturing Yourself as a Political Player 86 IT and
Politics: Historically Strange Bedfellows 87 A Five-Step Process for
Developing Political Awareness 89 Developing Political Skills 92 Conclusion
96 CHAPTER 8 Managing Projects: The Science and the Art 99 The Building
Blocks of Project Management 101 Structuring Projects for Success 104
Developing Plans That Work 105 Managing to Successful Completion 107 The
Four Tenets of the Project Manager's Mind-Set 110 Conclusion 114 CHAPTER 9
Changing Your Requirements-Gathering Mind-Set 117 The What, Not the How 119
The Importance of the Interview 121 Communicating through Pictures 124
Writing a Solid Requirements Document 126 Conclusion 127 CHAPTER 10
Managing the Vendor Relationship 129 Both Sides of the Coin 130 Preparing
for a New Role 131 Getting a Fresh Start 133 The Seven Phases of Managing
Vendor Partnerships 135 Conclusion 145 CHAPTER 11 Marketing IT's Value 147
Market to the IT Department 149 Build Partnerships 151 Differentiate
Yourself 152 Establish Credibility 153 Create Product and Service Awareness
154 Develop a Formal Plan 155 Determine Your Success 156 Conclusion 157
CHAPTER 12 Creating the Social Organization 159 The Social Business
Framework 161 Conclusion 170 CHAPTER 13 O&A Clients in Action: Stories from
the Trenches 173 St. Luke's Health System: Transformation through a Newly
Consultative IT Function 174 Marriott: Success Enhanced through a
Transformed IT-Business Relationship 178 Bowdoin College: Trust in IT
Creates a Culture of Change 182 Conclusion 186 CHAPTER 14 Moving IT up the
Maturity Curve: IT Talent Management 187 Gaining a Core Competency Mind-Set
188 Moving up the IT Maturity Curve 189 Talent Management 2.0 191 A Look at
the Best of the Best 193 Conclusion 195 ACCESS YOUR FREE TRIAL OF IT SKILL
BUILDER 197 BIBLIOGRAPHY 199 INDEX 203