Carla O'Dell, Cindy Hubert

The New Edge in Knowledge (eBook, ePUB)

How Knowledge Management Is Changing the Way We Do Business

• Format: ePub

Produktbeschreibung

The best thinking and actions in the fast-moving arena of collaboration and knowledge management The New Edge in Knowledge captures the most practical and innovative practices to ensure organizations have the knowledge they need in the future and, more importantly, the ability to connect the dots and use knowledge to succeed today. * Build or retrofit your organization for new ways of working and collaboration by using knowledge management * Adapt to today's most popular ways to collaborate such as social networking * Overcome organization silos, knowledge hoarding and "not invented here" resistance * Take advantage of emerging technologies and mobile devices to build networks and share knowledge * Identify what can be learned from Facebook, Twitter, Google and Amazon to make firms and people smarter, stronger and faster Straightforward and easy-to-follow, this is the resource you'll turn to again and again to get-and stay-in the know. Plus, the book is filled with real-world examples - the case studies and snapshots of how best practice companies are achieving success with knowledge management.

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Produktdetails

• Verlag: John Wiley & Sons
• Seitenzahl: 256
• Erscheinungstermin: 1. Februar 2011
• Englisch
• ISBN-13: 9781118015186
• Artikelnr.: 37357953

Autorenporträt

DR. CARLA O'DELL, one of the world's leading experts in KM, is president of APQC. She is the coauthor of numerous books and writes frequently for leading journals and magazines, as well as APQC's KM portal (www.apqc.org/km), and is a sought-after keynote speaker. CINDY HUBERT is the executive director of APQC's delivery services. Over the past fifteen years, Hubert and her team have worked with more than 450 organizations using APQC's proven KM methodologies. She writes frequently for leading journals and magazines and is consistently among the highest-rated speakers at internal and external conferences.

Inhaltsangabe

Foreword. Preface. Acknowledgments. Chapter 1: Positioning Knowledge
Management for the Future. What Is Knowledge Management? KM in a New
Context. Primary Directives. Showcasing KM Leaders. Closing Comments.
Notes. Chapter 2: A Call to Action. Determine the Value Proposition.
Identify Critical Knowledge. Locate Your Critical Knowledge. How Knowledge
Should Flow. Getting Buy-In. Closing Comments. Chapter 3: Knowledge
Management Strategy and Business Case. A Framework for KM Strategy
Development. The Business Case for KM. Closing Comments. Note. Chapter 4:
Selecting and Designing Knowledge Management Approaches. A Portfolio of
Approaches. Selecting KM Approaches. Designing a KM Approach. What Can Go
Wrong. Portfolio Example: Retaining Critical Knowledge. Closing Comments.
Chapter 5: Proven Knowledge Management Approaches. Communities of Practice.
Lessons Learned. Transfer of Best Practices. Closing Comments. Note.
Chapter 6: Emerging Knowledge Management Approaches. The Promise of Social
Computing. Revealing New Facets of Information. The New Generation of
Self-Service: The Digital Hub. The Digital Hub at Work. Challenges and
Change Management. Our Recommendations. Case Examples. Closing Comments.
Note. Chapter 7: Working Social Networking. Guidelines for Enterprise
Social Networking. Closing Comments. Notes. Chapter 8: Governance, Roles,
and Funding. Governance Group. KM Core Group. KM Design Teams. Investing in
KM. Balancing Corporate and Business-Unit Funding. Closing Comments.
Chapter 9: Building a Knowledge-Sharing Culture. Lead by Example. Brand
Aggressively. Make KM Fun. Closing Comments. Chapter 10: Measuring the
Impact of Knowledge Management. A Portfolio of Measures. Measuring across
the Levels of Maturity. The Power of Analytics. A KM Measurement System.
Closing Comments. Chapter 11: Make Best Practices Your Practices. Above and
in the Flow. Other Principles. So What Do You Do Monday Morning? Appendix:
Case Studies. ConocoPhillips. Fluor. IBM. MITRE. References. Bibliography.
About the Authors. About APQC. Index.