Jeffery Whitfield

Conflict in Construction (eBook, PDF)

• Format: PDF

Produktbeschreibung

Construction projects are beset with disputes. In 1960 around 250 writs were issued relating to construction disputes. Within 30 years this number increased five-fold, and in the 20 years since then the number of disputes has not fallen. Some disputes are significant, others are quite minor, but most could probably be avoided. Disputes originate in disagreements or conflict between individuals, which if addressed early, can prevent escalation into situations that are difficult, expensive and time consuming to resolve. Conflicts in Construction deals with all types of conflict but concentrates on the conflicts that lead to disputes in construction projects. The book shows the reader how to avoid, manage and resolve conflicts before they become serious disputes. The first edition of Conflicts in Construction was read widely and saved many individuals and companies from falling into intractable disputes. The second edition, fully updated, forms the base content for the Hill/ Knowles seminar series on conflicts, delivered around the globe by the author, and will be an important read for everyone employed in the construction industry.

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Produktdetails

• Verlag: John Wiley & Sons
• Seitenzahl: 152
• Erscheinungstermin: 6. Juli 2012
• Englisch
• ISBN-13: 9781118298688
• Artikelnr.: 37339845

Autorenporträt

Jeffery Whitfield FRICS, is an expert witness in quantum and delay cases in energy, engineering and construction projects and has worked on cases around the globe. A chartered quantity surveyor and trained planner/ scheduler, he is a Director at Hill International.

Inhaltsangabe

Preface: A time of Change 1 Conflicts in Construction Recent History
Understanding Conflict Addressing Conflict Positive Aspects of a Conflict
The Real Causes of Conflict 2: Why Do We Need to Manage Conflict?
Functional Conflict Dysfunctional Conflict 3: Causes of Conflict A Conflict
of Ideas A Conflict of Beliefs A Conflict of Interests The Fertile Ground
Theory Internal Conflict Internal Conflict in Construction Other Factors 4
Dishonesty & Self Deception Plain Dishonesty Self Delusion Cognitive
Dissonance Confirmative Bias 5 Interpersonal Relationships Anthropological
Factors Social Filtering Sociological Factors Physiological Factors
Psychological Factors Prejudice Personality Types The Urge to Conflict 6
Anatomy of a Construction Project The Project The Client The Feed
Contractor/Design Contractor The Contractor The Project The Analysis So Far
The Contract Period The Analysis So Far The Dispute Period Analysis of the
Dispute 7 Twelve Steps for Reducing Conflict Step 1: Communicate with
precision Step 2: Listen and consider attentively Step 3: Think before
speaking Step 4: Take time to build relationships Step 5: Be honest in your
dealings with others Step 6: Do not dispute trivial matters Step 7: Look
for common ground Step 8: Recognise and avoid prejudice Step 9: Express
your understanding Step 10: Control your emotions Step 11: Apologise
gracefully if you are wrong Step 12: Accept apologies gracefully if others
are in the wrong 8 Reducing Conflict People, People, People Interpersonal
Techniques Perceptions and Personalities Tactical Behaviour In Summary 9
Managing Conflicts Simple Resolution Techniques Fact finding Problem
Solving Control of Conflict Prevention Precautions Symptoms Alarms Starve
the Conflict Prevent Conflict from Spreading Address the Conflict Call the
Professionals Managing Conflict 10 Informal Resolution Methods Negotiation
Alternative Dispute Resolution (ADR) Dispute Resolution Agents, Dispute
Resolution Boards Mediation and Conciliation 11 Formal Dispute Resolution
Avoidance Reduction Control and Management Resolution Arbitration and
Litigation Arbitration Litigation 12 Conflict in Changing and Challenging
Markets Will People Change? Will Contracts Change? Has Europe got anything
better to offer? Conflict in Changing Market Conditions More Conflict or
Less Conflict - You decide.