Tiny Transformations
Using Subtle Signs to Maximise ERP Business Value
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Every organization invests in transformation with the same hope: that new systems, strategies, and processes will deliver the value they were promised. Yet, too often, leaders find themselves asking the uneasy question - why aren't we seeing the results we expected? This book sets out to answer that question. Drawing on lived experience across industries, it uncovers the hidden mechanics of value: the subtle decisions that matter more than grand strategies, the metrics that mislead as often as they guide, and the overlooked human behaviours that determine whether technology delivers or disappo...
Every organization invests in transformation with the same hope: that new systems, strategies, and processes will deliver the value they were promised. Yet, too often, leaders find themselves asking the uneasy question - why aren't we seeing the results we expected? This book sets out to answer that question. Drawing on lived experience across industries, it uncovers the hidden mechanics of value: the subtle decisions that matter more than grand strategies, the metrics that mislead as often as they guide, and the overlooked human behaviours that determine whether technology delivers or disappoints. Offering a clear lens for rethinking transformation through stories, examples, and frameworks, the authors reveal how small process shifts can unlock outsized results, how leaders can spot early signals of success or failure, and why designing for value is as much about psychology as it is about systems. Part guide and part provocation, this book challenges assumptions and opens space for a more thoughtful approach to change. It is written for executives who must make big bets with imperfect information, practitioners who want to ground their work in outcomes, and curious readers who want to understand the quiet forces shaping modern business. In the end, small steps cover great distances.
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