Effect of Knowledge Management on Organizational Performance
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Knowledge Management is a complex process with many challenging aspects and potentially unforeseen outcomes.Organizations are realizing that knowledge management (KM) is a valuable instrument in improving performance. Through the connection of people, processes, and technology, knowledge management focuses on leveraging corporate knowledge and operations. This research is an exploratory one, based on a survey of 120 employees working in the banking sector in Jazan, KSA. The participation rate is 100 percent. This study investigates the functionalities under the purview of KM that support diffe...
Knowledge Management is a complex process with many challenging aspects and potentially unforeseen outcomes.Organizations are realizing that knowledge management (KM) is a valuable instrument in improving performance. Through the connection of people, processes, and technology, knowledge management focuses on leveraging corporate knowledge and operations. This research is an exploratory one, based on a survey of 120 employees working in the banking sector in Jazan, KSA. The participation rate is 100 percent. This study investigates the functionalities under the purview of KM that support different sets of banking operations. In this study, through a suggested model the researchers discuss how knowledge creation, knowledge sharing, and knowledge acquisition integration can enhance the competitive edge and operations quality of these institutions in KSA. This study hopes to contribute to the discussion of KM concepts in the services sector in general, and the banking sector in particular.
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