What Customers Hate
Nicholas Webb
Broschiertes Buch

What Customers Hate

Drive Fast and Scalable Growth by Eliminating the Things That Drive Away Business

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This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction. Whether you're selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but they're also taking steps to proactively avoid the things that customers hate. These companies have learned that if you can eliminate what customers hate, you will instantly become the best option in ...