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This comprehensive guide will lead I/T manager, training managers, or consultants responsible for a software rollout through the entire process of creating and delivering a state-of-the-art training program. Covering all the most widely used applications currently available, such as Windows 98 and NT, MS Office, MCSE applications, SAP, Oracle, Baan, PeopleSoft and Lotus Notes, this unique volume is an invaluable resource.