Dedication
Foreword
Preface
Acknowledgements
List of contributors
List of Figures, Tables and Infographics
Part I: Introduction
Chapter 1: A world turned upside down
Ralph Tench, Juan Meng and Ángeles Moreno
Part II: Observations and responses from communication professionals around the world
Chapter 2: A question of trust: Exploring trust concepts, experiences, and early observations from Europe
Chiara Valentini, Øyvind Ihlen and Ralph Tench
Chapter 3: Communication professionals' adaptation to COVID-19 impacts in North America
Juan Meng, Bryan Reber and Tong Xie
Chapter 4: Latin America and the strategic communication dilemma in times of COVID-19
Alejandro Álvarez-Nobell, Juan-Carlos Molleda, Ángeles Moreno and Ana María Suárez-Monsalve
Part III: Global perspectives on COVID-19 communication
ASIA
Chapter 5: Assessing COVID-19 communication in China:
Communication channels, sources for information, and information retention
Juan Meng, Ruoyu Sun, Tong Xie and Zhao Wang
EUROPE - SOUTH
Chapter 6: "I am impressed by how quickly they changed": The impact of CSR communication initiatives during COVID-19 among millennials in Italy
Elanor Colleoni, Mirko Olivieri, Stefania Romenti and Grazia Murtarelli
Chapter 7: Risk communication and disinformation in Portugal: How media consumption affects the understanding of COVID-19 health-protective messages
Gisela Gonçalves, Valeriano Piñeiro-Naval and Sónia de Sá
Chapter 8: COVID-19 information seeking in Spain: How media use affects trust in the government
Cristina Navarro, Ángeles Moreno and Cristina Fuentes-Lara
EUROPE - NORTH
Chapter 9: The good, the bad and the ugly: Learning lessons from the UK's COVID-19 communication
Ralph Tench and Gemma Bridge
Chapter 10: Public trust in governments' communicating with intermediaries: Finnish and Swedish governments during the COVID-19 pandemic
Chiara Valentini and Mark Badham
Chapter 11: Experiencing COVID-19 in Denmark, Norway and Sweden: The role of the Nordic model
Øyvind Ihlen, Bengt Johansson and Mark Blach-Ørsten
AMERICA - SOUTH
Chapter 12: Strategic communication and left-wing populist governments: The paradigmatic case of crisis management due to COVID-19 in Argentina
Alejandro Álvarez-Nobell
Chapter 13: Brazil and the COVID-19 pandemic: Crisis communication management as opposed to public communication
Andréia Silveira Athaydes, Karen Cristina Kraemer Abreu, Marcus Vinicius de Jesus
AMERICA - NORTH
Chapter 14: Factors influencing Americans' preventive behaviours during the COVID-19 pandemic: Lessons for strategic health and risk communicators
Sung In Choi, Yan Jin and Mark Badham
EUROPE - EAST AND SOUTH EAST
Chapter 15: Crisis communication by the government of Georgia during the COVID-19 pandemic
Natia Kaladze, Leli Bibilashvili and Mari Bandzeladze
Chapter 16: Information-seeking behaviour and governmental communication assessment during the COVID-19 pandemic in Romania
Camelia Cmeciu, Anca Anton, Anamaria Nicola
Chapter 17: COVID-19 communication in Turkey: Exploring the public's information-seeking behaviour
Özlem Alik¿l¿ç, Ebru Gökaliler and ¿nanç Alik¿l¿ç
AFRICA
Chapter 18: An African perspective of COVID-19 communication: Citizens' perspectives and sense-making of the pandemic in Nigeria
Chinedu Jude Nwasum, Ezinne Chioma Abaneme and Aloysius Chukwuebuka Ifeanyichukwu
Part IV: Conclusion
Chapter 19: Implications for the future of strategic communications from the COVID-19 pandemic
Ralph Tench, Juan Meng and Ángeles Moreno
Index
