Outsourceable Selves
An Ethnography of Call Center Work in a Global Economy of Signs and Selves
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"This pioneering book is an empirically grounded, theoretically informed, and insightful ethnographic account of work regimes in call centers... It is a sophisticated discussion of intricately connected work components constituting a 'transnational service assembly line'...” - Maria Cynthia Rose Banzon-Bautista
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