David Billouz, Akshay Anand, Rajiv Dua

Broschiertes Buch

ITSM Value Streams

Transform opportunity into outcome

Beschreibung

ITSM Value Streams is a comprehensive guide to organizations on how to effectively utilise IT services to achieve business outcomes. It emphasizes the importance of understanding the value streams that flow through an organization and how IT services can be configured and applied to co-create value between IT service providers and consumers.

Autor

David Billouz is an ITIL Master with 20+ years of experience in ITSM. Akshay Anand is an ITSM architect, author, and keynote speaker with over 25 years' experience. Mark Smalley is an independent writer, speaker and bridge-builder with 45 years of IT management experience. Rajiv Dua is an experienced ITSM consultant with over 20+ years of experience.

Produktdetails

• Verlag: BCS Learning & Development Limited
• Seitenzahl: 200
• Erscheinungstermin: 22. Juni 2023
• Englisch
• Abmessung: 244mm x 170mm x 13mm
• Gewicht: 370g
• ISBN-13: 9781780176079
• ISBN-10: 1780176074
• Artikelnr.: 68321516