Claire Agutter

Broschiertes Buch

ITIL® Foundation Essentials ITIL 4 Edition

The ultimate revision guide

Beschreibung

ITIL Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL 4 Foundation syllabus.

Autor

Claire Agutter is a service management trainer, consultant and author. In 2020, she was one of Computer Weekly's Top 50 Most Influential Women in Tech. In 2018 and 2019 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award.Claire provides regular, free content to the ITSM community as the host of the popular ITSM Crowd hangouts, and is the chief architect for VeriSM(TM), the service management approach for the digital age. She is the director of ITSM Zone, which provides online ITSM training, and Scopism, a content and consulting organisation.Claire has also worked with ITGP to publish Service Integration and Management (SIAM(TM)) Foundation Body of Knowledge (BoK), Second edition and Service Integration and Management (SIAM(TM)) Professional Body of Knowledge (BoK), Second edition.

Produktdetails

• Verlag: IT Governance Publishing
• Second Edition
• Seitenzahl: 92
• Erscheinungstermin: 9. April 2020
• Englisch
• Abmessung: 198mm x 129mm x 6mm
• Gewicht: 112g
• ISBN-13: 9781787782136
• ISBN-10: 1787782131
• Artikelnr.: 59190078