SECTION I: THE ROLE OF INTEGRATED CASE MANAGEMENT IN ADDRESSING COMPLEXITY
Chapter 1: Defining Healthcare Complexity
Chapter 2: The Mechanics of an Integrated Case Management Approach
Chapter 3: The Interaction of Medical and Behavioral Conditions
SECTION II: STRATEGIES FOR PATIENT ENGAGEMENT AND RETENTION
Chapter 4: Communication Methods and Techniques
Chapter 5: Building Relationships
Chapter 6: Patient/Person-Centered Care
Chapter 7: Addressing Social Determinants
Chapter 8: Addressing Health Inequities
SECTION III: ADDRESSING COMPLEX PATIENT POPULATIONS USING AN INTEGRATED CASE MANAGEMENT APPROACH
Chapter 9: Common Physical and Mental Health Conditions
Chapter 10: Assessing the Adult Patient Through Application of the Integrated Case Management Complexity Assessment Grid
Chapter 11: Assessing the Pediatric Patient Using the Integrated Case Management Complexity Assessment Grid
Chapter 12: Targeted Care Planning and Care Transitions
SECTION IV: SPECIALTY POPULATIONS
Chapter 13: Trauma Survivors: Trauma Informed Care
Chapter 14: Children with Special Healthcare Needs
Chapter 15: Integrated Case Management for Veterans
Chapter 16: Maternal Child Health
SECTION V: INTERDISCIPLINARY TEAMS AND USING ICM TO IMPROVE OUTCOMES
Chapter 17: Composition, Roles, and Functions in Value-based Reimbursement Models
Chapter 18: The Integrated Case Management Complexity Assessment Grid as An Outcome Measure
APPENDICES
Appendix A: CMSA's Definition of Professional Case Management and the Standards of Professional Case Management Practice
Appendix B: Interdisciplinary Case Management Team
Appendix C: Triggers for Integrated Case Management Intervention
Appendix D: Integrated Case Management Complexity Assessment Grid (ICM-CAG)
Appendix E: Adult Integrated Case Management Complexity Grid Elements and Rating Scales
Appendix F: Pediatric Integrated Case Management Complexity Grid
Appendix G: Pediatric Integrated Case Management Complexity Grid Elements and Rating Scales
Appendix H: ICM-CAG Scoring Sheet
Appendix I: PIM-CAG Scoring Sheet
Appendix J: Definition of Terms
Appendix K: Abbreviations
Appendix L: Suggested Scripted Interview Questions
Appendix M: VA Affairs Integrated Case Management Standards of Practice
Appendix N: Emotional Intelligence Questionnaire
