Integrating Lean Six Sigma and High Performance Organizations
A volume in the Collaborative Work Systems series, this book is
designed to help leaders-- at all levels of an organization--
combine two powerful methods of improving organizational
performance. It meets the need to integrate best practices in
"hard" (technical) and "soft" (people) aspects
of performance improvement to achieve sustainable performance
improvement and instill an attitude of continuous improvement in
all members of an organization, not just a select few on a project
You know that great improvement initiatives abound. What you may
not know is how to implement them effectively; get fast, dramatic
improvement; and sustain those results for the long term. It's
a common problem. But take heart: The next wave of performance
excellence is here-- the seamless integration of today's
leading improvement methods. This integration, described thoroughly
in this book, builds upon the strengths and addresses the
shortcomings of each discipline. For example: While Six Sigma
provides a disciplined, quantitative approach, many efforts fail
because they don't address the people side of performance
improvement and change management. Plus, Six Sigma efforts are
expensive and take too long to produce results. Lean Manufacturing
techniques can provide quick results, but they lack quantitative
tools to reduce variation, and, as a result, are incapable of
addressing numerous high-dollar improvement opportunities. Though
High-Performance Organizations (HPO) create conditions for great
motivation, improve intra-organizational interactions, and lower
employee turnover, many HPO interventions fail to produce solid
business results because members lack a disciplined approach and
the tools for improvement.
Tom Devane, international consultant, author, and workshop leader, is the founder of Tom Devane & Associates. His broad range of clients includes Microsoft, Johnson & Johnson, StorageTek, Weyerhaeuser, and the government of South Africa. He is the coauthor and coeditor of The Change Handbook and a contributor to numerous books, magazines, and websites. Devane is a guest lecturer at Cornell University and Sonoma State University, and a three-time recipient of the Diamond Award for Teaching Excellence from the University of Denver, where he is a member of the adjunct faculty.
List of Tables, Figures, and Exhibits.
Preface for the Collaborative Work Systems Series.
PART 1: PRACTICAL FOUNDATIONS.
Chapter 1: Overview of Lean Six Sigma.
Chapter 2: Overview of High-Performance Organizations.
Chapter 3: Lean Six Sigma and High-Performance Organizations Combined.
PART 2: PRAGMATIC PRACTICE 69
Section 1: The Fundamentals.
Chapter 4: Lessons Learned from Integrating Lean Six Sigma and HPO.