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Business advice based on the idea that trust plays and essential part in customer loyalty.

Produktbeschreibung
Business advice based on the idea that trust plays and essential part in customer loyalty.
Autorenporträt
David Maister is widely recognised as the premier expert on professional service firm management. Maister is British by birth but has made his success in the US where he founded the highly successful Maister Associates Inc. He is also the author of several highly acclaimed business books.