The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Participant's Workbook - Silberman, Mel; Hansburg, Freda

The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Participant's Workbook

Mel Silberman Freda Hansburg 

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Sprache: Englisch
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The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Participant's Workbook

Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit--creating a win-win situation. How to Resolve Conflict Effectively, Participant's Workbook from the popular 60-Minute Active Training Series offers you an effective, yet brief program that will teach you the skills needed to successfully resolve conflict and create win-win situations. Specifically, you will learn how to
Get tension right out on the table
Figure out what's bothering the other person
Communicate the real, underlying concernsThe 60-Minute Active Training Series
How to Resolve Conflict Effectively
PARTICIPANT'S WORKBOOK
Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit-creating a win-win situation. How to Resolve Conflict Effectively, Participant's Workbook from the popular 60-Minute Active Training Series offers you an effective, yet brief program that will teach you the skills needed to successfully resolve conflict and create win-win situations. Specifically, you will learn how to
Get tension right out on the table
Figure out what's bothering the other person
Communicate the real, underlying concerns
The 60-Minute Active Training Series offers targeted learning solutions designed around the Active Training method pioneered by Mel Silberman. Each title in the series focuses on a core interpersonal or team-related skill and can be facilitated in the workplace, or as part of a formal training program.
Active Training is one of the most significant learning methods to emerge in the last thirty years. The effectiveness of the method is due in large part to the connections made between learning and participant's own, personal experience. It's an approach that enhances learning transfer by motivating participants to immediately apply what they learn back in the workplace.
"In less time than it takes to go out to lunch, participants gain valuable knowledge, master practical techniques, and acquire skills immediately applicable to personal or professional situations. Practical, participative, producing results-what more could any trainer or performance-improvement technologist want?"
-Elaine Biech, author, Training for Dummies
Collect All the Books in The 60-Minute Active Training Series for Your Professional Library
How to Bring Out the Better Side of Difficult People, Leader's Guide and Participant's Workbook
How to Encourage Constructive Feedback from Others, Leader's Guide and Participant's Workbook
How to Contribute to Your Team's Success, Leader's Guide and Participant's Workbook
How to Speak Up Without Putting Others Down, Leader's Guide and Participant's Workbook


Produktinformation

  • Verlag: Wiley & Sons
  • 2010
  • 1. Auflage
  • Ausstattung/Bilder: 1. Auflage. 2005. 24 S. 279 mm
  • Seitenzahl: 24
  • Active Training Series
  • Englisch
  • Abmessung: 279mm x 204mm x 2mm
  • Gewicht: 85g
  • ISBN-13: 9780787973568
  • ISBN-10: 0787973564
  • Best.Nr.: 22782464
Mel Silberman is president of Active Training in Princeton, New Jersey, a consulting firm that provides courses on active training techniques, interpersonal intelligence, and team facilitation. He is the author or coauthor of the best-selling books, Active Training, 101 Ways to Make Training Active, and PeopleSmart.

Freda Hansburg is vice president of Active Training and coauthor of PeopleSmart.
About This Brief Training Session

Word Association

Self-Assessment

Comfort with Conflict

Four Styles of Conflict

Role for Dr. Roland

Role for Dr. Jones

Getting to Win/Win

Try It: Experiments in Change

Reading

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