The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Participant's Workbook

The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Participant's Workbook

Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit--creating a win-win situation. How to Resolve Conflict Effectively, Participant's Workbook from the popular 60-Minute Active Training Series offers you an effective, yet brief program that will teach you the skills needed to successfully resolve conflict and create win-win situations. Specifically, you will learn how to
Get tension right out on the table
Figure out what's bothering the other person
Communicate the real, underlying concerns

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Mel Silberman is president of Active Training in Princeton, New Jersey, a consulting firm that provides courses on active training techniques, interpersonal intelligence, and team facilitation. He is the author or coauthor of the best-selling books, Active Training, 101 Ways to Make Training Active, and PeopleSmart. Freda Hansburg is vice president of Active Training and coauthor of PeopleSmart.

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About This Brief Training Session

Word Association

Self-Assessment

Comfort with Conflict

Four Styles of Conflict

Role for Dr. Roland

Role for Dr. Jones

Getting to Win/Win

Try It: Experiments in Change

Reading