The International Standard on Quality and the essential reference
in quality engineering and management practices, Juran's
Quality Handbook has been completely updated for this new edition.
Contributed, revised, and edited by a global team of industry
experts, this new edition provides penetrating coverage of the
newest methods in planning, control, and results, delivering all
the tools necessary for successful quality engineering and
management well into the next century. In this Fifth Edition, a
major revision of the best-selling classic Handbook, you'll
find new emphasis on software, and updates in many key areas.
Written for managers, quality and industrial engineers, and
students, this dynamic new version of Juran's reaches beyond
the mangement site to address new customer service, supplier
relations, and worldwide market standard considerations. No
Management or Engineering library can be complete without it. ISO
9000 and QS9000; Software Development; Strategic Planning;
Training. Supplier Relations; Inspection and Testing; Customer
Service; Function Deployment; International Activities; TQM and
SQP; Self-Directing Teams; Tagushi Methods and Techniques;
Supervision; Benchmarking; Statistical Problem-Solving; And
A major brief revision of the classic reference on quality
engineering and management. It provides a comprehensive body of
knowledge needed to engineer and manage for quality into the 21st
Century. Expert contributors from around the globe will cover the
trilogy of processes that underlie management for quality: quality
planning, quality control, and quality.
For decades, Juran's Quality Handbook has been the one
essential reference in quality management and engineering the
ultimate authoritative source of answers on quality applications,
procedures, techniques, and strategies. Now this Fifth Edition a
major revision and the first new edition of Juran's Quality
Handbook in more than 10 years forges a new standard in tools for
quality. Bringing managers and engineers the most up-to-date
methods, research, and theory, under the guidance of a team of the
world's top experts, Juran's shows you how to plan for
quality, achieve quality control, and ensure quality results.
Packed with new methods, research, and thought on quality, and
emphasizing the need for quality software and quality software
development methods, this completely updated classic also gives you
new information, new techniques, and new applications. Broad in
scope and inclusive in methodology, Juran's Quality Handbook is
the reference of choice for anyone concerned with quality in
business, manufacturing, or engineering. Whether you're just
beginning your journey or a longtime traveler on the quality path,
this book is the best possible companion for your voyage.
Dr. Joseph. M. Juran, Co-Editor-in-Chief, publishes the leading reference and training materials on managing for quality, a field he has led internationally for decades. A graduate in engineering and law, Dr. Juran helped to create the U.S. Malcolm Baldrige National Quality Award and has received over 40 medals and awards from 12 countries, including The Order of the Sacred Treasure from the Emperor of Japan, and the National Medal of Technology from the President of the United States for "his lifetime work of providing the key principles and methods by which enterprises manage the quality of their products and processes, enhancing their ability to compete in the global marketplace." Among his 20 books, the Handbook is the international reference standard.
Contributors. Preface to the Fifth Edition. How to Use the Handbook. How to Think About Quality. The Quality Planning Process. The Quality Control Process. The Quality Improvement Process. Process Management. Quality and Income. Quality and Costs. Measurement, Information, and Decision-Making. Computer Applications to Quality Systems. The ISO 9000 Family of International Standards. Benchmarking. Strategic Deployment. Total Quality Management. Human Resources and Quality. Training for Quality. Project Management and Product Development. Market Research and Marketing. Quality in Research and Development. Software Development. Operations. Inspection and Test. Job Shop Industries. Customer Service. Administrative and Support Operations. Process Industries. Quality in a High Tech Industry. Automotive Industry. Travel and Hospitality Industries. Government Services. Health Care Services. Financial Services Industries. Second-Generation Data Quality Systems. Quality and Society. Quality and the National Culture. Quality in Developing Countries. Quality in Western Europe. Quality in Central and Eastern Europe. Quality in the United States. Quality in Japan. Quality in the People's Republic of China. Quality in Latin America. Basic Statistical Methods. Statistical Process Control. Acceptance Sampling. Design and Analysis of Experiments. Reliability Concepts and Data Analysis. Appendix I-Glossary of Symbols and Abbreviations. Appendix II-Tables and Charts. Appendix III-Selected Quality Standards, Specifications, and Related Documents. Appendix IV-Quality Systems Terminology. Appendix V-Quality Improvement Tools. Name Index. Subject Index.
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