This is Cisco's authorized, self-paced, foundation learning
tool for the new CIPT1 8.0 exam (Implementing Cisco Unified
Communications Manager, Part 1), required for the new CCNP Voice
certification. It offers yuou a complete, engineering-level
understanding of planning, deploying, and managing single-site IP
Telephony environments based on Cisco Unified Communications
Manager (CUCM) 8.x. As an Authorized Self-Study Guide, this book
fully reflects the content of the newest versions of the Cisco
Each chapter ends with 20 questions designed to help you assess
your understanding as you prepare for the exam. Older material has
been removed from this edition, and three new chapters have been
added to cover: " Cisco Unified Communications Manager Phone
Services " Implementing Cisco Unified Manager Assistant "
Implementing Cisco Unified Mobility
Josh Finke, CCIE No. 25707, is the practice director for collaboration and networking at Iron Bow Technologies, a Cisco Gold and Master Unified Communications Partner. Josh was previously a lead instructor and director of operations for Internetwork Expert, a leading CCIE training company. Josh has multiple certifications, including the Cisco CCIE Voice, CCNP, CCDP, CCNA, CCDA, and Cisco Meeting Place Specialist. Josh specializes in Cisco UC, routing and switching, and enterprise network design. Josh started working with Cisco networking technologies in 2000 and later became one of the youngest Voice CCIEs in the world. He lives with his wife in Seattle, Washington. Dennis J. Hartmann, CCIE No. 15651, is a Unified Communications consultant. Dennis is also a lead instructor at Global Knowledge. Dennis was first exposed to CallManager during the CallManager 2.0 time frame when Cisco acquired Selsius. Dennis has various certifications, including the Cisco CCVP, CCSI, CCNP, CCIP, and the Microsoft MCSE. Dennis has worked for various Fortune 500 companies, including AT&T, Sprint, Merrill Lynch, KPMG, and Cabletron Systems. Dennis lives with his wife and children in Hopewell Junction, New York.
Introduction xix Chapter 1 Cisco Unified Communications Manager Architecture 1 Chapter Objectives 1 CUCM Overview 2 Cisco UC Solution Components 2 Cisco UC Network 4 CUCM Functions 6 CUCM Signaling and Media Paths 7 Example: Basic IP Telephony Call 8 CUCM Hardware, Software, and Clustering 9 CUCM Cluster 10 Cisco 7800 Series Media Convergence Servers 11 CUCM Operating System 12 Cisco UC Database 13 Static Configuration Data 13 User-Facing Features 13 Database Access Control 15 CUCM Licensing 16 License File Request Process 18 Obtaining Additional Licenses 19 Licensing Components 20 Calculating License Units 22 License Unit Reporting 22 Chapter Summary 24 Review Questions 25 Chapter 2 Deployment Models 29 Chapter Objectives 29 CUCM: Single-Site Deployment 30 Multisite WAN with Centralized Call Processing 31 Multisite Deployment with Distributed Call Processing 34 Benefits 36 Best Practices 36 Clustering over the IP WAN 37 CUCM Call-Processing Redundancy 39 Chapter Summary 43 Review Questions 43 Chapter 3 Cisco Unified Communications Manager Services and Initial Configuration Settings 47 Chapter Objectives 47 CUCM Initial Configuration 48 Network Components 48 Network Time Protocol 48 Dynamic Host Configuration Protocol 49 Trivial File Transfer Protocol 49 Domain Name System 49 NTP and DHCP Considerations 50 DHCP 51 DNS 54 Network and Feature Services 57 Network Services 58 Feature Services 58 Service Activation 59 Control Center 60 Global Server Settings 60 Enterprise Parameters 60 Enterprise Phone Configuration 62 Service Parameters 64 Chapter Summary 66 Review Questions 67 Chapter 4 Managing User Accounts in Cisco Unified Communications Manager 71 Chapter Objectives 71 CUCM User Accounts 71 User Account Types 72 User Privileges 73 User Management 76 Managing User Accounts 76 Bulk Administration Tool Overview 82 Bulk Administration Tool Components 83 Bulk Provisioning Service 84 Managing User Accounts Using Cisco Unified Communications Manager BAT 84 Lightweight Directory Access Protocol (LDAP) Overview and Considerations 86 LDAPv3 Integration 86 LDAPv3 Synchronization 87 Synchronization Agreements 88 Synchronization Search Base 90 Synchronization Best Practices 91 LDAPv3 Synchronization Configuration 92 LDAPv3 Authentication 94 LDAPv3 Authentication Configuration 97 Chapter Summary 98 Review Questions 99 Chapter 5 Cisco Unified Communications Manager Endpoints 101 Chapter Objectives 101 CUCM Endpoints 102 Endpoint Features 103 Cisco IP Phone Models 105 Entry-Level Cisco IP Phones 105 Midrange Cisco IP Phones 106 High-End Cisco IP Phones 106 Cisco Unified IP Phone 8900 Series 106 Cisco Unified IP Phone 9900 Series 107 Other Cisco IP Phones 108 Cisco IP Phones: Boot Sequence 111 H.323 Endpoint Support 115 SIP Third-Party IP Phone Support in CUCM 116 SIP Third-Party Authentication 118 Chapter Summary 119 Review Questions 120 Chapter 6 Cisco Catalyst Switches 123 Chapter Objectives 123 Cisco LAN Switches 124 Providing Power to Cisco IP Phones 126 Cisco Original Power over Ethernet Device Detection 127 IEEE 802.3af Device Detection 127 Voice VLAN Support on Cisco IP Phones 129 Single-VLAN Access Port 130 Multi-VLAN Access Port 131 802.1q Trunk Port 132 Native Cisco IOS VLAN Configuration 134 CatOS VLAN Configuration 136 Chapter Summary 138 Review Questions 139 Chapter 7 Implementing and Hardening IP Phones 141 Chapter Objectives 141 Endpoint Configuration Tools and Elements Overview 142 Endpoint Basic Configuration Elements 143 Device Pool 144 Phone Network Time Protocol Reference 146 Date/Time Groups 148 Cisco Unified CM Group 149 Regions 151 Locations 153 Phone Security Profile 155 Device Settings 156 Device Defaults 157 Phone Button Template 157 Softkey Template 158 SIP Profile 161 Common Phone Profiles 162 Phone Configuration Element Relationship 162 Phone Auto-registration 163 Auto-registration Configuration 165 Bulk Administration Tool and Auto-Register Phone Tool 167 Auto-Register Phone Tool 168 TAPS: Phone Insert Process 169 Bulk Administration Tool 169 Bulk Provisioning Service 170 Phone Template 170 Line Template 171 CSV File 172 Phone Validation 174 Inserting IP Phones into the CUCM Database 175 Manual Configuration 176 Endpoint Registration Verification 178 Third-Party SIP Phone Configuration 179 Chapter Summary 182 References 182 Review Questions 183 Chapter 8 Implementing PSTN Gateways in Cisco Unified Communications Manager 185 Chapter Objectives 185 Analog and Digital Gateways 186 Core Gateway Requirements 187 Gateway Communication Overview 188 Gateway Protocol Functions for Cisco Unified Communications Manager Integration 189 MGCP Gateway Implementation 191 Endpoint Identifiers 191 MGCP Gateway Support 193 MGCP Configuration Server 193 Q.931 Backhaul 194 MGCP Gateway Configuration: CUCM 194 MGCP Gateway Configuration: Cisco IOS Configuration 198 MGCP Gateway: Registration Verification 201 Fractional T1/E1 Configuration on an MGCP Gateway 203 Fractional T1/E1 Configuration on Cisco Unified Communications Manager 204 MGCP Gateway Verification 205 MGCP Gateway Considerations 205 H.323 Gateway Implementation 206 Cisco Unified Communications Manager H.323 Gateway Configuration 207 Configure Basic Cisco IOS H.323 Functionality 209 Configure CUCM Redundancy on H.323 Gateways: Calls from the H.323 Gateway to the CUCM Cluster 210 Configure CUCM Redundancy on H.323 Gateways: Calls from CUCM to the H.323 Gateway 211 H.323 Gateway Call Survivability 212 SIP Gateway Implementation 212 CUCM SIP Gateway Configuration 213 Add a SIP Trunk 213 Configure SIP Trunk Parameters 214 Configure Basic Cisco IOS SIP Functionality 216 Configure Cisco IOS Call Routing on SIP Gateways 217 SIP Trunking 218 SIP Trunk: MTP Allocation Configuration 218 Chapter Summary 218 References 219 Review Questions 219 Chapter 9 Call-Routing Components 221 Chapter Objectives 221 Dial Plan Components 222 Endpoint Addressing 224 Uniform On-Net Dial Plan Example 227 E.164 Overview 229 Call-Routing Overview 230 Call-Routing Table Entries 232 Route Patterns 233 Route Pattern Examples 236 Digit Analysis 237 Digit Forwarding 244 SCCP Phones: User Input 245 Cisco SIP IP Phones: User Input 246 Type A SIP Phones: No Dial Rules 246 Cisco Type A SIP IP Phones: Dial Rules 246 Cisco Type B SIP Phones: No Dial Rules 247 Special Call-Routing Features 248 Route Filters 248 The ! Wildcard 251 Call Classification 252 Secondary Dial Tone 253 CUCM Path Selection 253 Path Selection Elements 254 Path Selection Configuration 254 Route Group 254 Local Route Group 256 Route List 258 Chapter Summary 261 References 262 Review Questions 262 Chapter 10 Calling Privileges 265 Calling Privileges 265 Partitions and Calling Search Spaces 267 Configuring Partitions and Calling Search Spaces 274 Step 1: Creating Partitions 274 Step 2: Assigning Numbers, Patterns, and Ports to Partitions 275 Steps 3--5: Configuring Calling Search Spaces 276 Time-of-Day Call Routing 277 Step 1: Create Time Periods 280 Step 2: Create a Time Schedule and Associate One or More Time Periods with It 281 Step 3: Assign the Time Schedule to a Partition That Should Be Active Only During the Time Specified in the Time Schedule 282 Client Matter Codes and Forced Authorization Codes 282 Class of Service Approaches 285 Emergency Call Routing and Vanity Numbers 290 Private Line Automatic Ringdown 292 Chapter Summary 294 Review Questions 295 Chapter 11 Digit Manipulation 297 CUCM Digit Manipulation 298 Mechanics of CUCM Digit Manipulation 298 External Phone Number Mask 302 Translation Patterns 303 Transformation Masks 307 CUCM Digit Prefix and Stripping 309 Significant Digits 312 Cisco Unified Communications Manager Global Transformations 312 Calling Party Transformation Pattern Configuration 316 Called Party Transformation Pattern Configuration 317 Transformation Calling Search Space 317 Incoming Number Settings 317 Incoming Calling Party Prefix Example: Globalization of Calling Number 318 Gateway Incoming Calling Party Settings Configuration 319 Device Pool Incoming Calling and Called Party Transformation Calling Search Space 320 Transformation Examples 320 Chapter Summary 323 Review Questions 324 Chapter 12 Call Coverage 327 Call Coverage 328 Call Forwarding 328 Shared Lines 329 Call Pickup 329 Call-Hunting Components and Processes 330 Call-Hunting Options and Distribution Algorithms 334 Call-Hunting Flow 335 Call-Hunting Configuration 337 Task 1: Create the Line Groups, Add Members, and Configure the Distribution Algorithm and Hunt Options 338 Task 2: Create the Hunt List and Add the Line Groups 339 Task 3: Create the Hunt Pilot, Associate the Hunt List with the Hunt Pilot, and Configure Hunt Forward Settings 340 Task 4: Configure Personal Preferences on Phone Lines in the Event That Hunting Ends with No Coverage 341 Call-Forwarding Features 343 Example: Call Forwarding Without Forward No Coverage Settings 343 Example: Forward No Coverage 344 Example: Call Coverage--Forward Hunt No Answer 345 Example: Call Coverage--Forward Hunt Busy 346 Example: Call Coverage--Forward No Coverage External Missing 347 Chapter Summary 348 Review Questions 349 Chapter 13 Media Resources Media Resources 351 Media Resource Support 353 Audio Conferencing 354 MTP 356 Annunciator 356 MoH 357 Conferencing 358 Cisco Conference Bridge Hardware 359 Cisco Conference Bridge Hardware (Cisco Catalyst WS-X6608-T1 and WS-X6608-E1) 359 Cisco IOS Conference Bridge (Cisco NM-HDV and 1700 Series Routers) 360 Cisco Conference Bridge (Cisco WS-SVC-CMM-ACT) 360 Cisco IOS Enhanced Conference Bridge (Cisco NM-HDV2, NM-HD-1V/2V/2VE, 2800 and 2900 Series, and 3800 and 3900 Series Routers) 360 Conferencing Media Resource Configuration 362 MeetMe Conference Configuration 370 Music on Hold 371 MoH Configuration 374 Annunciator 378 Media Resource Access Control 379 Chapter Summary 384 Review Questions 384 Chapter 14 Phone Services 387 Cisco IP Phone Services 387 Cisco IP Phone Services Subscriptions Overview 388 Cisco IP Phone Services Provisioning 389 Cisco IP Phone Services Access 391 Default Cisco IP Phone Services 391 Cisco IP Phone Services Redundancy 393 Cisco IOS SLB 393 Use of DNS to Provide Cisco IP Phone Services Redundancy 394 Cisco IP Phone Services Configuration 394 Step 1: Verify or Change the Enterprise Parameters Relevant to Cisco IP Phone Services 395 Step 2: Add a New Cisco IP Phone Service 397 Step 3: Configure the Cisco IP Phone Services Parameters of the Added Service 397 Cisco IP Phone Services Subscriptions 402 Subscribe Cisco IP Phone Services: Administrator 402 Subscribe Cisco IP Phone Services: End User 403 Chapter Summary 404 Review Questions 405 Chapter 15 Presence-Enabled Speed Dials and Lists 407 How Presence Works with CUCM 407 Presence Support in CUCM 408 Presence Configuration 410 Step 1: Enable Presence-Enabled Speed Dials 411 Step 2: Configure the BLF Speed Dial 412 Step 3: Allow Presence Subscriptions Through SIP Trunks 412 Presence Access Control 413 Presence Policy Configuration 417 Chapter Summary 420 References 421 Review Questions 421 Chapter 16 Implementing Cisco Unified Mobility 425 Cisco Unified Mobility Overview 425 Mobile Connect and MVA Characteristics 426 Cisco Unified Mobility Features 427 Cisco Unified Mobility Call Flows 427 Mobile Connect Call Flow: Internal Calls Placed from Remote Phone 428 MVA Call Flow 429 Cisco Unified Mobility Implementation Requirements 430 Mobility Configuration Elements 431 Shared Line Between Phone and Remote Destination Profile 432 Relationship of Mobility Configuration Elements 433 Cisco Unified Mobility Considerations 435 MVA Call Flow with MGCP PSTN Gateway Access 435 CSS Handling in Mobile Connect 436 CSS Handling in MVA 436 Cisco Unified Mobility Access List Functions 437 Mobility Phone Number Matching 439 Cisco Unified Mobility Configuration 439 Step 1: Configure Softkey Template 440 Step 2: Configure End User 440 Step 3: Configure IP Phone 441 Step 4: Configure Remote Destination Profile 442 Step 5: Add Remote Destinations to Remote Destination Profile 443 Step 6: Configure Service Parameters 445 Step 7a: Configure Access List 445 Step 7b: Apply Access List to Remote Destination 447 Cisco Unified Mobility: MVA Configuration Procedure 448 Step 1: Activate Cisco Unified Mobile Voice Access Service 448 Step 2: Configure Service Parameters 449 Step 3: Enable MVA per End User 450 Step 4: Configure MVA Media Resource 450 Step 5: Configure MVA on Cisco IOS Gateway 451 Chapter Summary 453 References 454 Review Questions 454 Appendix A Answers to Review Questions 457 9781587204180 TOC 7/20/2011