Revision with unchanged content. In recent years
man-machine-communication has become more important. Several speech
dialogue systems have been developed in order to provide a very
comfortable interaction for categorising users prior to forwarding
them to a human employee. The aim is to satisfy the user without or
at least with reduced human involvement. Hence, the goal of this
book is to demonstrate how to create a dynamic speech dialogue with
VoiceXML agents. This also includes calculating the shortest
question sequence, based on user's given answers during the
dialogue, in order to complete the dialogue as quickly as possible.
The book further contains an evaluation of available dialogue
initiatives and question selection strategies. Furthermore, a
detailed design for a dynamic dialogue, frequent speech dialogue
and speech recognition specific problems, as well as gained
experiences are discussed. This volume is for ambitious innovators
in charge of designing dynamic speech dialogues. Additionally, this
book offers valuable insights to lecturers and students as well as
to researchers in the area of speech dialogues and speech
recognition.
Is PhD student and research associate at Hamburg University of Technology. He holds a diploma in business informatics (with honours) from the University of Trier. His main research areas are: Radio Frequency Identification, Service-Oriented Architectures, Multi-Agent Systems and autonomous cooperative logistic processes.
