In fast and competitive markets, organizations look to comply and
produce high-quality products and services that excel
customers' expectations and needs. In this context,
organizations have deployed all sorts of strategies supported by
business excellence models (BEM), quality management systems,
process management, and performance measurement systems. Thus, BEM
have played a major role in supporting organizations' business
strategy and performance in the long run. Business Excellence
Models and Strategic Planning provides to industrialist, managers,
practitioners, consultants, researchers and all kind of
professionals a robust research-framework with practical insights,
and deep knowledge about the integration of BEM with Strategic
Planning. Based on a five-year project, the book provides a
critical review of the most well-known excellence models, methods
and tools that support Quality Management Systems(QMS). Thus,
Business Excellence Models and Strategic Planning focuses on
business performance and process management, integrating BEM with
Strategic Planning, and providing the basis to create/foster a
quality management-culture to succeed in becoming a world-class
organization
Dr.Luis Rocha-Lona holds a PhD in Operations Management from Manchester Business School,The University of Manchester. He has several years of working experience in the public and private sectors, and has presented his work in several international venues. He is a member of the American Society for Quality and the Institute of Operations Management.
