Conflict and Conflict Management Strategies in North America and Indonesia (eBook)
Through the process of globalization, managers often have to deal
with people from other countries with different cultural
backgrounds. This cultural background includes not only the
language; it means a completely different way of feeling, thinking,
behaving and as a result also conflict management. Constructive
conflict management is a competence which is of particular
importance in international management. Furthermore, in an
intercultural context, a manager not only needs to know how to
handle conflicts in general, but also how his negotiation partners
usually deal with them. This is important because the right way to
solve a conflict i. e. in North America is not necessarily the
right way in Indonesia. When coping with conflicts in international
business negotiations, international managers must be aware of the
fact that appropriate ways of solving conflicts in Western cultures
like North America can very often be completely unacceptable in
Asian cultures like Indonesia. The aim of this paper is to analyse
typical conflict management strategies in North America and
Indonesia, thereby highlighting major differences in appropriate
conflict management between them.
