The definitive overview of knowledge management, now available in
paperback This influential book establishes the enduring vocabulary
and concepts in the burgeoning field of knowledge management. It
serves as the hands-on resource of choice for companies that
recognize knowledge as theonlysustainable source of competitive
advantage going forward. Drawing from their work with more than 30
knowledge-rich firms, Davenport and Prusak--experienced consultants
with a track record of success--examine how all types of companies
can effectively understand, analyze, measure, and manage their
intellectual assets, turning corporate wisdom into market value.
They categorize knowledge work into four sequential
activities--accessing, generating, embedding, and transferring--and
look at the key skills, techniques, and processes of each. While
they present a practical approach to cataloging and storing
knowledge so that employees can easily leverage it throughout the
firm, the authors caution readers on the limits of communications
and information technology in managing intellectual capital.
Thomas H. Davenport is one of the world s most influential business intellectuals and a best seller author. He is the President's Distinguished Professor of Information Technology and Management at Babson College, Director of Research at Babson Executive Education, and an Accenture Fellow.
Acknowledgments Introduction 1. What Do We Talk about When We Talk about Knowledge 2. The Promise and Challenge of Knowledge Management 3. Knowledge Generation 4. Knowledge Codification and Coordination 5. Knowledge Transfer 6. Knowledge Roles: The Chief Knowledge Officer and Beyond 7. Technologies for Knowledge Management 8 Knowledge Management Projects in Practice 9. The Pragmatics of Knowledge Management Notes Index About the Authors
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