Toxic Emotions at Work and What You Can Do About Them
Through rich examples of how individuals and organizations have
managed emotional pain successfully, Frost describes the key skills
necessary to cope with emotional pain and to manage it effectively,
and offers concrete courses of action for organizations to
institutionalize compassion in the face of emotional pain.
Human interaction is never flawless. Even the best relationships
produce tension and at times, unpleasant emotions. Since
organizations are comprised of people, all organizations generate
emotional pain as part of the process of doing business: producing
new products on tight deadlines, setting benchmarks for
performance, creating budgets, crafting company policies, and so
on. Getting the job done is rarely painless. But when emotional
pain goes unmanaged or is poorly handled, it can negatively affect
both employees and the bottom line in essence, it becomes toxic. In
Toxic Emotions at Work and What to Do About Them, Peter J. Frost
argues that the way an organization responds to pain determines
whether it remains toxic or becomes generative, whether it endures
as a debilitating poison or is transformed into a force for healthy
organizations. According to Frost, when ignored, toxic emotions
betray employees hopes, bruise their egos, reduce their enthusiasm
for work, and diminish their sense of connectedness to their
company s community and goals. Compassionate responses to pain, on
the other hand, encourage those who are suffering to effect
constructive changes in their work lives. Despite their powerful
role in employee performance, toxic emotions are rarely addressed
by organizations. Instead, most companies respond to pain
informally and unconsciously through self-selected individuals whom
Frost calls toxin handlers. Typically a senior manager or someone
with a high emotional intelligence capacity, toxin handlers soften
the blow of emotional pain for others, but over the course of time,
absorb much of the pain they handle to their own detriment. They
are often unrecognized, unrewarded, and poorly supported by their
organizations. And, while they often provide a temporary relief
from the symptoms of toxic organizational pain, toxin handlers
alone are unable to eradicate toxic emotions for the long-term.
Toxic Emotionsat Work and What to Do About Them suggebeststhat
handling toxic emotions effectively is an important, though
unrecognized set of competencies that must be understood and
embraced not only by toxin handlers, but by leaders, managers, and
the organization as a whole. Through rich examples of how
individuals and organizations have managed emotional pain
successfully, Frost describes the key skills necessary to cope with
emotional pain and to manage it effectively, and offers concrete
courses of action for organizations to institutionalize compassion
in the face of emotional pain.
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