IP communications titles from Cisco Press help networking
professionals understand voice and IP telephony technologies, plan
and design converged networks, and implement network solutions for
increased productivity.
David Bateman, CCNA, is a certified Cisco Systems instructor with more than 18 years of internetworking experience. For more than 10 years, David was a senior LAN/WAN engineer, working on both large and small networks. Later in his career, he managed the business operations of a technical services company while maintaining his existing client base. David has always enjoyed sharing his knowledge, and in 1999, he became a technical seminar leader. After many successful seminars, he became a full-time Cisco instructor for Skyline Advanced Technology Systems. He has been teaching and implementing Cisco voice technologies since 2000. David's years of real-world technical and business knowledge enable him to bring a unique perspective to the classroom, where he not only delivers critical technical knowledge but can also explain how technologies can be used to address various business issues.
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Introduction Part I CallManager Configuration Chapter 1Cisco CallManager and Unity Overview Ensuring a Reliable Foundation Infrastructure Overview Creating a Reliable VoIP Infrastructure CallManager Overview Defining CallManager Components CallManager Devices Understanding CallManager Deployment Models Dial Plan Overview Unified Messaging Overview Unity Software Architecture Following the Call Flow Exploring Call Handlers Defining Various Types of Subscribers Unity Networking Overview Securing CallManager and Unity Environments CallManager Security Issues Unity Security Issues Summary Chapter 2Preparing CallManager for Deployment Configuring CallManager for Maximum Performance Deactivating Unnecessary Services Activating CallManager Services Configuring CallManager's Enterprise Settings Removing DNS Dependencies Defining Enterprise Parameters Preparing CallManager for Device Registration Creating CallManager Groups Defining Date/Time Groups Configuring Regions Building Device Pools Summary Chapter 3Deploying Devices Adding Clients Defining Device Settings Using BAT to Add Devices Adding Phones Using TAPS Adding Gateways Adding H.323 Gateways Adding MGCP Gateways Adding Inter-Cluster Trunks Summary Chapter 4Implementing a Dial Plan Understanding Call Flow Understanding Route Groups and Route Lists Creating Route Groups Creating Route a List Understanding Patterns Creating Basic Route Patterns Using Pattern Wildcards to Create a Basic Dial Plan Advanced Dial Plan Components and Behavior Creating Route Filters Creating Translation Patterns Creating CTI Route Points Adding a Line to a CTI Route Point Summary Chapter 5Configuring Class of Service and Call Admission Control Rights and Restrictions Understanding Call Search Spaces and Partitions Creating Calling Search Spaces and Partitions Applying Calling Search Spaces and Partitions Implementing Call Admission Control Configuring CAC for a Distributed Deployment Configuring CAC for a Centralized Deployment Special Services Configuration Special Services Overview Configuring Special Services Route Patterns Summary Chapter 6Configuring CallManager Features and Services Configuring Features Creating Call Pickup Groups Creating Meet-Me Patterns Creating Call Park Numbers Creating Forced Authorization Codes Configuring Client Matter Codes Configuring Voice Ports and Profiles Creating Users Configuring Advanced Services Implementing Advanced Features Creating and Managing Media Resources Configuring Remote Site Failover SRST Overview Configuring SRST Configuring AAR Exploring CallManager Serviceability Exploring Alarms Configuring and Collecting Traces Exploring CallManager Serviceability Tools Summary Part II Unity Configuration Chapter 7Unity Predeployment Tasks Accessing and Navigating Unity Administrator Integration Verification CallManager Integration SIP Integration Defining System Configuration Creating Schedules and Holidays Defining Configuration Settings Configuring Authentication Settings Configuring Ports Configuring System Access and Policies Defining Account Polices Configuring Class of Service Creating and Managing Public Distribution Lists Creating Public Distribution Lists Managing PDL Members Summary Chapter 8Subscriber Reference Defining Various Types of Subscribers Exchange Domino Networked Subscribers Creating Exchange/Domino Subscribers Creating Subscribers Templates Creating New Exchange Subscribers Importing Subscribers Managing Subscribers Managing Subscriber Access Managing Call Transfer and Greetings Managing Message Access, Notification, and Indication Conversation Management Settings Summary Chapter 9Call Management Understanding Call Flow Call Flow Architecture Call Handler Overview Creating Basic Call Routing Systems Creating Call Handlers Configuring Call Handlers Configuring Directory Handlers Configuring Auto Attendant Creating Advanced Call Routing Systems Using Interview Handlers Creating an Audio Text Application Remotely Managing Call Handlers Configuring Call Routing Creating and Configuring a Call Routing Rule Managing Restriction Tables Summary Chapter 10Implementing Unity Networking Unity Networking Overview Networking Components Unity-to-Unity Networking Overview Unity-to-Legacy Voice-Mail Networking Overview Unity Networking Configuration Defining Digital Networking Defining SMTP Networking SMTP Networking Components Unity to Non-Unity Networking Concepts Defining AMIS Networking Defining VPIM Networking Defining Bridge Networking Summary Chapter 11Exploring Unity Tools Using Unity Web-Based Tools Monitoring Reports Using Advanced Tools Administration Tools Audio Management Tools Diagnostic Tools CUPID Reporting Tools Switch Integration Tools Summary Part III Leveraging the Power of CallManager and Unity Chapter 12Maximizing the Capabilities of Unity and CallManager Advanced CallManager Features Configuring MLA Attendant Console IPMA Time of Day Routing Hunt List Creating a Line Group Creating Hunt List Creating Hunt Pilots Advanced Unity Features Enabling Call Queuing Configuring Destination Call Screening Unique Solutions Configuring Unity as a Meet-Me Conference Manager Directed Call Pickup Managing Multi-Location Overlapping Extensions Summary AppendixAdditional Reference Resources Additional References Interesting Reading Index
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